telefleurs

Terms & conditions for Grandmother's Day delivery

For Grandmother's Day, a typical French event, we offer same day delivery with local florists covering the whole country and express 24h delivery of flowers & gifts by courier.

    

  • BOUQUET DELIVERED BY A LOCAL FLORIST

    
We guarantee delivery for Grandmother's Day, if you place your order before 10am on Sunday 4th March.

Orders placed after these deadlines will be processed and delivered as soon as possible based on remaing stock and opening hours of our florists, potentially until Tuesday 6th March as most of French florists are closed on Monday. Due to extra business in our florists, we cannot guarantee any delivery time. Your Grandmother's Day flowers will be delivered within the day.

Before each flower delivery, our florist will contact the recipient to ensure his/her presence. In case of absence, the florist leaves a message card inviting the person to contact the florist back to arrange a new delivery.

    

  • BOUQUET OR GIFTSET DELIVERED BY A COURIER SERVICE

    

Our offer for Grandmother's Day, it is also a range of flowers and gifts delivered in boxes by courier within 24hrs.

For those items, we guarantee delivery on March.3rd for orders placed before 5pm on March 2nd. No box deliveries are made on Sunday.

Our partners, Chronopost and TNT, are not allowed to call the recipient before delivery or give a specific delivery time. Due to extra volume for that specific day, deliveries can be made between 8am to 5pm on Saturday 3rd March.

During this peak period (26/02-04/03), we can not make any changes in the order nor cancel any orders within 72h notice before delivery date.

Kundservice