FAQ flower delivery Telefleurs

FAQ - frequent asked questions

On this page we have collected the most frequently asked questions by our customers. Do you have any other questions or inquiries? Do not hesitate to contact our Customer Service via Live Chat or to send us an e-mail, we'll be happy to help you!

We offer same day delivery for bouquets delivered through our local florists only. 

For same day delivery, you can place your order before:

- 4 p.m. Monday to Friday

- 2 p.m. on Saturday

- 10 a.m. on Sunday and Bank Holiday

Note: this is excluding product assortement sent directly from our local grower and deliver by courier within 24 hours

NOTE : Due to Covid-19 restrictions decided by Government, all florists had to close their shops. As a consequence we are no longer able to deliver same day. We can only offer next day delivery with courier. We thank you for your understanding

At Euroflorist we employ a highly trained customer care team. We are committed to ensuring the best possible service to our consumers when ordering flowers and gifts online for home delivery. 
 
The Euroflorist Contact Center is open:
 
Monday to Friday: 9:00AM to 5:00PM
Saturday: 9:00AM to 3:00PM
Closed on Sunday and bank holiday 

You can reach us by telephone:

Monday to Friday from 10:00AM to 4:00PM
Saturday: 10:00AM to 12:30 PM & 01:15PM to 02:00PM

We are only too happy to deal with any inquiries you may have regarding our Domestic and Overseas online flower delivery services and welcome any feedback or comments you may have relating to your experiences with Euroflorist.

Important note: Due to measures against Covid-19 imposed by the government & changes in terms of limiting access, deliveries that are usually made within 24 hours by our courier partner Chronopost, may be delayed and delivered within 2 days.

You have several possibilities to complete your flower gift with an extra surprise. Complete your bouquet for instance with a box of delicious chocolates, a bottle of wine or a teddybear.

Take a look at our giftsets as well, where both flowers and accessories are already combined.

Important note: Due to measures against Covid-19 imposed by the government & changes in terms of limiting access, deliveries that are usually made within 24 hours by our courier partner Chronopost, may be delayed and delivered within 2 days.

On some rare occasions our florists/suppliers may need to substitute some of the content of the design. They will however ensure that the item is of the same value and in the same colour scheme as your original selection.
In any event that this is not possible, we will contact you to offer an alternative.

If you feel that the item does not meet our substitution policy, in order for us to deal with this type of complaint, we request a photo of the flowers received as this allows us to see precisely what has been delivered as well as provide far more detailed feedback to the florist involved. If a picture cannot be provided we may be unable to assist with this type of complaint.

Important note: Due to measures against Covid-19 imposed by the government & changes in terms of limiting access, deliveries that are usually made within 24 hours by our courier partner Chronopost, may be delayed and delivered within 2 days.

We accept:

Visa/Mastercard
Amex/American Express
PayPal


Important note: Due to measures against Covid-19 imposed by the government & changes in terms of limiting access, deliveries that are usually made within 24 hours by our courier partner Chronopost, may be delayed and delivered within 2 days.

Our florists would seek to leave the flowers with a neighbour or trustee and will leave a calling card detailing the delivery to the recipient to ensure the safe arrival.

If a telephone number has been provided our florist can contact the recipient to see if they are nearby or available to take the delivery.

In the event there is nobody able or willing to accept the delivery, the flowers will be returned to the shop and a calling card will be left advising the recipient to contact the florist to organise a re-delivery. If a telephone number has been provided for the recipient,, the florist may also leave them a message.

Important note: Due to measures against Covid-19 imposed by the government & changes in terms of limiting access, deliveries that are usually made within 24 hours by our courier partner Chronopost, may be delayed and delivered within 2 days.

There are 3 different price categories for our bouquets; standard, medium and large. Size vary with price, and includes more or less flowers.

For most of the bouquets, each size has an image representing it. Exact number of flowers can vary, depending on season and market price, but we guarantee that colour, shape and value are always our priority.

Important note: Due to measures against Covid-19 imposed by the government & changes in terms of limiting access, deliveries that are usually made within 24 hours by our courier partner Chronopost, may be delayed and delivered within 2 days.

In case you didn’t receive a little “thank you” from the recipient of your flowers, you can always contact our Customer Service so we can investigate when your bouquet has been delivered. If you ordered a product prepared and sent from our grower, once the order is sent out, you receive an email with a tracking code. This email and code gives you access to our courier platform to follow up and get status about the delivery.

Important note: Due to measures against Covid-19 imposed by the government & changes in terms of limiting access, deliveries that are usually made within 24 hours by our courier partner Chronopost, may be delayed and delivered within 2 days.

We're sorry if the flowers haven't yet been received by the intended recipient on the date you had hoped for.

We expected your order to be delivered on the requested date and we always aim to notify you of any problems brought to our attention.

If your order has not been delivered on the requested date, please contact our Customer Service Team for further assistance.

Important note: Due to measures against Covid-19 imposed by the government & changes in terms of limiting access, deliveries that are usually made within 24 hours by our courier partner Chronopost, may be delayed and delivered within 2 days.

Yes, you can send flowers anonymously. Only the text that you include in the card text will be attached to the flowers. We won't communicate your name nor address.

Important note: Due to measures against Covid-19 imposed by the government & changes in terms of limiting access, deliveries that are usually made within 24 hours by our courier partner Chronopost, may be delayed and delivered within 2 days.

We understand that you have chosen an arrangement for a reason. Whether it is a particular flower or colour, and we make every effort to ensure that your order resembles the image as closely as possible.

On rare occasions, due to seasonal and local availability, our florists may need to substitute some of the content of the design. They will however ensure that the item is of the same value and in the same colour scheme as your original selection.

If you feel that the item does not meet your expectations, in order for us to deal with this type of complaint, we request a photo of the flowers received, this allows us to see precisely what has been delivered as well as provide far more detailed feedback to the florist involved.

Kundservice