telefleurs
our commitments for Mother's day delivery

Our conditions & commitments on Mother’s day

For Mother's Day you want to send flowers to your mum? with our online offer you can surprise her, you will get your flowers delivered at her door in France.


  • BOUQUET DELIVERED BY A LOCAL FLORIST

Due to extra business in our florists, we can not guarantee any delivery time, all flowers will be delivered withing the day. We thank you for your understanding.

* We will deliver flowers for Mother’s Day at the chosen date, in particular for Sunday 27th May, if you place your order before 9am on Saturday 26th May.

* Orders placed after 9am & until 4pm will be processed and delivered as soon as possible, either on Saturday or on Sunday. We can not garantee the unique choice of Sunday. Ordering after 9am on 26th May, you accept that your bouquet may be delivered on Saturday and not Sunday. Sunday is not guaranteed. Our florist will do his/her upmost to respect your choice but the extra business may force to postpone the delivery on Saturday instead.

* Orders placed after 10am on Sunday will be delivered as soon as possible based on remaining stock and opening hours of our florists, potentially until Tuesday and Wednesday. It means that we can not give you any guarantee on a selected day. Why Tuesday or Wednesday? many French florists are closed on Monday. If the order can not be delivered on Sunday because florists are out of stock, they will receive fresh flowers only on Tuesday during the day. This is the reason why we inform you that your order may be delivered on Tuesday or Wednesday with fresh flowers. Our florists will do their best to meet your requirements but can't promise. So you are informed before confirming your order.

Before each flower delivery, our florist will contact the recipient to ensure his/her presence. In case of absence, the florist leaves a message card inviting the person to contact the florist back to arrange a new delivery.

One tip in choosing a "florist design bouquet" you put all the chances on your side. Our florist will deliver a mother’s day bouquet according to his/her supply and creativity.


  • BOUQUET OR GIFTSET DELIVERED BY A COURIER SERVICE

Our offer for Mother's Day, it is also gift boxes delivered by courier within 24hrs.

For those items we will deliver on Saturday 26th May for orders placed on before 5pm on May 25th. There is no delivery possible on Sunday.

Our partners, Chronopost and TNT, are not allowed to call the recipient before delivery or give a specific delivery time. Due to extra volume for that specific day, deliveries can be made between 8am to 5pm on Saturday 26th May.


During this peak period (23/05-28/05), we can not make any changes in the order nor cancel any orders within 72h notice before delivery date.

LAST MINUTE!

EXCEPTIONNAL COURIER DELIVERY ON SUNDAY 27/5 FOR ITEMS AVAILABLE THERE & DELIVERED IN PARIS & 250 CITIES

  • for order placed only on the specific page available there between 25/5 8pm and 26/5 4pm
  • 15€ delivery fee
  • delivery only on Sunday 27/5, 1st presentation between 9am and 1pm & if recipient is away we offer a second presentation between 7pm and 10pm

  • OPENING HOURS OF OUR CUSTOMER SERVICE

During Mother's Day weekend, you can reach our customer service either by email info@telefleurs.fr or by phone 0033 (0)1 76 41 03 39

Our service will be available:

  • Saturday 26th May: 9:00-12:30 & 13:15-18:00
  • Sunday 27th May: 9:00-13:00
Kundservice