IMPORTANT CUSTOMER INFORMATION
Due to the continuing consequences related to Covid-19 imposed by the Government, we have implemented the following changes in our website:
Please make sure to check our FAQs before contacting our customer service. You can find them by clicking on the small "help" icon in the bottom right corner.
Thank you for your patience and understanding.
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Below you will find our contact information and customer service opening hours. You can always send us an e-mail, or contact us via the Live Chat button. All e-mails are answered within our business hours and we strive to answer your inquiry as soon as possible.
Important: Before contacting our customer service, please make sure you have the payment id of the order (FRTFXXX) and always use that id in your communication with our service.
Contact Information
Email: info@telefleurs.fr
How to find our Live Chat?
Throughout our wesbite we have a helpful FAQ section which is a purple help icon. WIthin there we have main usueful articles which might help you find the answer you are looking for. But finding our chat section please follow these simple steps:
Open Help Icon > Open Contact Us
> Open Live Chat
(when available).
If the chat icon isn't there during business hours, it is due to our agents being with other customers but rest assured that we will be with you as soon as we can.
Live Chat/Email Opening Times
Mon - Fri (9am - 5pm) - Sat (9am - 3pm)
Closed on Sunday and bank holiday
How to find our Live Chat
Open Help Icon > Open Contact Us > Open Live Chat (when available)
Address :
Euroflorist Group: Hullenbergweg 250, 1101 BV Amsterdam The Netherlands
Téléfleurs : 7 rue Nicolas Appert, F-72200 La Flèche
Manager: Per Lindsjö